The Ultimate Virgin Voyages FAQ: Everything You Need to Know
Virgin Voyages: Everything You Need to Know About Sailing with Virgin Voyages
All Your Virgin Voyages Questions Answered
PRE-BOOKING | EMBARKATION | DINING | RECREATION | DRINKS | BAR TAB | LIFE ONBOARD | ENTERTAINMENT | DISEMBARKATION
Virgin Voyages Scarlet Lady. Image: Virgin Voyages
Virgin Voyages has taken the cruising world by storm with its bold, modern approach to travel. Whether you’re a first-time sailor or a seasoned cruiser, this guide will answer some of the most common questions about Virgin Voyages and help you plan your next adventure at sea.
What Sets Virgin Voyages Apart from Other Cruise Lines?
Virgin Voyages offers an adults-only (18+) cruise experience focused on luxury, sustainability, and innovation. With a relaxed, modern vibe, it’s designed for travellers who love exploring in style. Think high-quality dining, cutting-edge entertainment, and an emphasis on wellness and personalisation.
How Many Ships in the Virgin Voyages Fleet?
There are currently three “Ladyships” in the Virgin Voyages fleet - Scarlet Lady, Valiant Lady and Resilient Lady - with a fourth ship, Brilliant Lady debuting later this year. All ships are pretty much identical, having the same public spaces, cabins and dining options.
What’s Included in the Fare?
Virgin Voyages prides itself on a non-penny pinching (no-nickel-and-diming) approach. Your base fare includes:
All dining, from fine dining to casual eats at over 20+ venues.
Tips, so no need to worry about gratuities.
Unlimited Wi-Fi for staying connected.
Group fitness classes like yoga, HIIT, and more.
Basic beverages like water, coffee, tea, and sodas.
Premium beverages and shore excursions come at an additional cost.
What Type of Cabins Are Available?
Virgin Voyages offers a range of stylish cabins and suites, most featuring ocean views. You’ll find:
Sea Terraces: Cabins with private balconies and hammocks.
Insider Cabins: Cozy rooms perfect for budget-conscious travellers.
Suites (RockStar Quarters and Mega-Rockstar Quarters): High-end accommodations with VIP perks like private lounge access, priority boarding, and personal assistance. Check out my article on Valiant Lady Cabins (they are pretty much standard across the fleet).
How Can I Change or Upgrade My Cabin?
Cabin changes or upgrades can be made up to 46 days before departure by contacting Sailor Services. Closer to the sail date, upgrades may be available through the Level Upgrade program, where you can bid for a higher-category cabin.
What Is the Dining Experience Like?
Forget the buffet lines! Virgin Voyages emphasises quality over quantity with a variety of à la carte dining options. From vegan specialties to gourmet steakhouses, there’s something for every palate. And with no assigned seating or set dining times, you can eat when and where you like. See my Guide to Dining on Resilient Lady to find out more (includes sample menus).
Is There Room Service on Virgin Voyages?
Well of course! Welcome to Ship Eats - a 24 hour room service option. There is a service/delivery charge of $10 unless your order includes paid items totalling up to $10 or more, when the delivery fee will be waived. Tip: you can bulk order free cans of sodas (coke etc) to keep in your fridge.
What Are the Dining Reservation Policies?
Reservations for dining can be made via the Virgin Voyages app. If you need to adjust your dining time, changes can be made through the app or by contacting the restaurant directly. Availability for changes depends on the specific venue. You can pre-book your dining from 45 days pre-cruise (or 60 days if booked in Rockstar Quarters) - either via your First Mate (travel agent) or via the app.
What Can I Expect for Entertainment and Activities?
Dance Show in Red Room
Virgin Voyages breaks away from traditional cruise entertainment with immersive and unconventional performances, live music, and pop-up events. During the day, you can join wellness programs, poolside lounging, or adventurous shore excursions. At night, enjoy a mix of high-energy parties, chill spaces, or late-night bites.
What Are the Ships’ Nightlife Options?
Nightlife onboard Virgin Voyages ships is vibrant and varied. Options include live music, immersive theatre performances, rooftop parties, late-night dance clubs, and chill lounges for quieter evenings. To get an idea of what to expect check out my Guide to Entertainment in Resilient Lady.
Is Virgin Voyages Environmentally Friendly?
How Sustainable Are Virgin Voyages?
Sustainability is a big focus for Virgin Voyages. The fleet is designed with cutting-edge technology to reduce emissions, and single-use plastics are avoided onboard. The cruise line also partners with local communities to ensure responsible tourism. Shore excursions are designed to minimise environmental impact while supporting local economies.
What Is the Vibe Onboard?
The atmosphere is relaxed and contemporary, appealing to those who value freedom and flexibility. There’s no formal dress code—think casual chic—and the design throughout the ship feels more like a boutique hotel than a traditional cruise ship.
How Tech-Savvy Is Virgin Voyages?
Very! The Virgin Voyages app is your go-to tool for everything onboard—booking dining, reserving activities, checking your itinerary, and even unlocking your cabin door. You’ll also find digital screens throughout the ship for easy access to information. There are mixed reviews on the app - but when it’s working it’s great
Is Virgin Voyages Suitable for First-Time Cruisers?
Absolutely. Virgin Voyages caters to travellers who might not consider themselves “traditional cruisers.” With its focus on individuality, wellness, and social experiences, it’s an excellent option for those new to cruising.
Are There Extra Costs to Be Aware Of?
While much is included in your fare, here are some extras you might want to budget for:
Alcoholic beverages and specialty cocktails.
Spa treatments and premium fitness classes.
Specialty Shore Things excursions.
Retail shopping onboard.
What Is Virgin Voyages’ Cancellation Policy?
Virgin Voyages offers a flexible cancellation policy. For cancellations made 120 days or more before departure, a full refund is provided within a 7-day grace period. Between 119 and 45 days, funds are converted into Future Voyage Credit, valid for a year. Within 44 days or less, payments are final, though you can transfer your booking to another person up to 48 hours before sailing. Taxes and fees are always refunded.
Does Virgin Voyages Offer Payment Plans?
Yes, Virgin Voyages offers payment plans through Flexpay, allowing you to spread out payments for your voyage and any associated costs. This makes it easier to budget for your trip without paying the full amount upfront.
Are Drinks Packages Available?
Red embellished Bottle of Moët & Chandon
Unlike traditional cruise lines, Virgin Voyages does not offer unlimited drink packages. Instead, they use the Bar Tab system, which allows travellers to prepay for premium beverages with added perks, like bonus credit.
What Is the Bar Tab and How Does It Work?
The Bar Tab is a pre-purchased onboard credit specifically for premium beverages. Virgin Voyages often adds a bonus amount when you purchase the Bar Tab in advance. The credit can be shared with other travellers but is non-refundable if unused. Check out my related post about drinks onboard Resilient Lady for more information.
Is Virgin Voyages LGBTQ+ Friendly?
Virgin Voyages is highly regarded for its inclusivity and was recognised as one of the best cruise lines for LGBTQ+ travellers. All guests are welcomed and celebrated in an environment that promotes diversity and acceptance.
Does Virgin Voyages Have Theme Nights?
Virgin Voyages hosts unique theme nights to enhance the onboard experience. Popular events include Scarlet Night, where guests are encouraged to wear red, and other themed parties like pyjama socials or retro dance nights. Schedules and details are available in the Sailor App. See my related post here.
What Types of Shore Excursions Does Virgin Voyages Offer?
Virgin Voyages calls its shore excursions “Shore Things,” offering a variety of activities including cultural tours, adventurous outings like water sports, and relaxing options like beach days. These can be booked through the Virgin Voyages app.
How Do I Book Shore Excursions?
Virgin Voyages calls them “Shore Things,” and they can be booked directly through the Virgin Voyages app. Options range from cultural tours to adrenaline-packed adventures.
What Are the Travel Document Requirements?
Most voyages require a valid passport, though some closed-loop cruises departing and returning to the same U.S. port may allow alternative documentation. Visa requirements depend on the destinations visited, so it’s essential to confirm specifics before sailing. For European departures, passports must less than 10 years old and have at least 3 months remaining on it before expiry.
Is There a Loyalty Program?
The Virgin Voyages Sailing Club is a loyalty and rewards program designed to celebrate repeat travellers, known as “Sailors,” and offer exclusive perks for their continued voyages. While it’s not a traditional points-based program, the Sailing Club provides a range of benefits for loyal cruisers and first-time sailors alike.
What Does the Virgin Voyages Sailing Club Offer?
The program focuses on creating unique, memorable experiences for its members. Here’s what you can expect:
Loyalty Rewards for Returning Sailors
Priority access to bookings and special events.
Invitations to exclusive parties and celebrations onboard.
Discounts or offers on future sailings.
Special Promotions and Perks
Virgin Voyages frequently runs promotions for repeat Sailors, including free upgrades, onboard credits, or bonus offers when booking your next voyage.
Milestone Recognition
Frequent sailors may receive personalised gifts or recognition for hitting specific milestones, such as completing a certain number of sailings or being part of inaugural events.
First Mate Benefits
Travel Agents (Advisors) (called “First Mates”) who book clients with Virgin Voyages may also receive special perks for introducing travellers to the line.
How to Join the Sailing Club
Sailors are automatically enrolled in the Virgin Voyages Sailing Club after their first voyage. You’ll receive updates and offers through your Virgin Voyages account, making it easy to stay informed about new benefits.
What are The Sea-Blazer and Sea-Rover Tiers?
While Virgin Voyages hasn’t introduced a fully tiered loyalty program, they occasionally recognise “Sea-Blazers” (Sailors who booked early on) and “Sea-Rovers” (frequent travellers), rewarding them with exclusive perks like special offers, event invitations, or added value for future trips.
What Makes Sailing Club Unique?
Unlike traditional cruise loyalty programs that focus on points and tiers, the Sailing Club emphasises curated experiences and personalised recognition. Virgin Voyages’ focus is on quality over quantity, ensuring loyal Sailors feel valued in meaningful ways.
Are Virgin Voyages Truly Adults-Only?
Yes, Virgin Voyages is strictly adults-only. All passengers must be at least 18 years old at the time of sailing. This creates a more sophisticated and relaxed atmosphere onboard.
Is Smoking Allowed Onboard?
Virgin Voyages has designated smoking areas onboard, but smoking (including e-cigarettes) is prohibited in cabins, on balconies, and in most public spaces.
How Do I Stay Connected at Sea?
Virgin Voyages includes unlimited Wi-Fi in the fare, so you can stay connected without extra costs. The connection is generally good for checking emails, social media, and basic browsing.
What Is the Gratuity Policy?
All tips and gratuities are included in the cruise fare, so there’s no need to worry about additional tipping during your voyage.
Are There Casinos Onboard?
Yes, Virgin Voyages features a casino with slot machines, table games, and other options for those who enjoy gaming.
What Fitness and Wellness Options Are Available?
Virgin Voyages places a strong emphasis on wellness. Guests can enjoy complimentary fitness classes, state-of-the-art gym facilities, and outdoor workout areas (known as The Athletic Club and which includes a boxing ring and running track). The ships also have spas, thermal suites, and dedicated spaces for yoga, meditation, and relaxation.
What Are the Pools Like?
Aquatic Club on Virgin Voyages
Virgin Voyages ships are designed with chic pool areas, including a large central pool with iconic double purple loungers, a more secluded relaxation pool (giant whirlpool), and hot tubs. There are also sun loungers and cabanas for a luxury resort-style experience.
Is There a Dress Code Onboard?
There’s no formal dress code. Guests are encouraged to dress comfortably and express their personal style. However, some venues may suggest “elevated evening attire” for certain events or dinners, plus sailors are encouraged to dress for themed events.
Are Solo Travellers Accommodated?
Yes, Virgin Voyages offers cabins designed specifically for solo travelers, such as the Insider Solo cabins. The ship’s social atmosphere also makes it easy for solo travellers to meet new people.
What Are Some Unique Onboard Features?
Virgin Voyages are at the cutting edge of
• Tattoo Studio: The ships feature Squid Ink, a tattoo studio where you can get permanent ink or piercings.
• The Manor: A two-story nightclub with cutting-edge design.
• The Redemption Spa: A luxurious space with thermal pools, a mud room, and unique treatments.
How Does Embarkation Work?
Check-in is done via the Virgin Voyages app, making embarkation smooth and efficient. You’ll receive a boarding time and details to streamline the process. The earliest VIP embarkation slots are reserved for Rockstars and then Sailing Club members.
How Does Disembarkation Work on Virgin Voyages?
Disembarkation on Virgin Voyages is designed to be as smooth and stress-free as possible. Virgin Voyages know sailors lie to party hard up to the last minute so there is no rushing to get off at dawn - you can often disembark as late as 10:30 am (although can disembark earlier if preferred). Here’s what you can expect:
Luggage Tags: The night before disembarkation, you’ll receive luggage tags in your cabin. These tags correspond to a specific disembarkation time. If you prefer to carry your luggage off the ship yourself, you won’t need tags.
Self-Assist Option: For those who want to leave the ship early, self-assist disembarkation allows you to carry your own luggage and exit first. Check with the crew for the earliest time to depart.
Assigned Times: If you use the luggage collection service, your bags will be picked up outside your cabin the night before disembarkation. You’ll be assigned a time to leave the ship and retrieve your luggage in the terminal.
Breakfast Before Departure: Most dining venues remain open on disembarkation morning, so you can enjoy breakfast before leaving the ship. Why not book a last breakfast in The Wake?
Efficient Customs Process: Virgin Voyages ensures the customs process is quick and easy. Make sure you have your travel documents (passport, visas, etc.) and customs forms, if applicable, ready to present.
Transportation After Disembarkation: If you’ve arranged airport transfers or other transportation through Virgin Voyages, detailed instructions will be provided ahead of time. Otherwise, taxis, ride-sharing services, and shuttles are typically available at the terminal.
Pro Tip: To make disembarkation even easier, double-check your onboard account and settle any outstanding balances before the night of departure. Virgin Voyages makes it easy to do this through the Sailor App or Guest Services. Remember remaining bar tab and/or sailor loot (onboard credit) is non-refundable - so spend, spend, spend on your last night!
Ready to Set Sail?
Virgin Voyages redefines cruising with its fresh approach to life at sea. Whether you’re drawn to the exceptional dining, high-energy nightlife, or simply lounging on a Sea Terrace hammock, there’s something for everyone.
A Favour
If you’ve found this guide helpful and are considering booking, you can reward me at no cost to you by clicking through to the Virgin Voyages site using the button below. It will simply take you to the regular Virgin Voyages Website but link your booking to my affiliate code and I might receive a small commission payment.
With its all-inclusive value and modern edge, Virgin Voyages promises an unforgettable experience that stands out from the crowd. What are you waiting for? Adventure is calling!